Being a customer-centric organization requires a cultural shift in the working and functions of the company. Teams that are customer-centric grow faster and stay connected for a longer time period. Having said that, it must be deeply ingrained in the organizational ethos to achieve a successful company branding.
Working on the same lines, we run experiential learning sessions and help them understand the various facets of customer centricity. Through different scenarios they learn how to bring about a positive outcome to the final result.